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Customize Your Conference Experience

To assist you in making the most of your educational experience, each session has been designated with Skill Level and Target Audience. The conference program has been created so you can mix and match sessions to create your own customized training program. Session content indicators will be listed following each session title. An (R) after the session title indicates that the session will be repeated. Below is an explanation of each indicator.

Skill Levels

ALL - Anyone can attend these sessions regardless of skill or experience level.

BASIC - This level is geared toward the user who has limited knowledge of the subject matter, or someone who has little experience with the program/topic to be discussed. This basic level is also designed for those who need a refresher course before moving on to more advanced instruction.

INT (Intermediate)
- This level is geared toward the user who has an increased level of knowledge of the subject matter, but is not yet an expert. Typically, this is someone who has six months or more experience and a good overall understanding of the system.

ADV (Advanced) - This is an advanced level, provided for those users who possess a solid background or knowledge of the subject, as well as considerable experience with the topic to be discussed.

TECH (Technical) - This level is geared toward those users in technical positions, such as system administrators that are supporting a network or AMS application, and have an advanced understanding of the application.

Target Audience
Indicates groups who may be interested in the subject matter discussed.

ACCT Accounting Personnel
ALL All Agency Personnel
BA Broker Administrator
CSR Customer Service Representative
IT IT Personnel
OM Owner or Manager
PL Project Lead
PR Producer
SA System Administrator

Classes
Click on your agency system type below to see an interactive schedule with course descriptions.


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