Frequently Asked Questions

May I attend any classes?
All education sessions are open to all registered attendees regardless of the system; However you must be registered to attend specific classes. Tickets will be collected at the door. If you are interested in sitting in on an Executive Briefing session, please do so (you do not have to be a manager). You will actually pre-register and receive a ticket for each session. It will become more important than ever to choose your sessions at the time of registration to be guaranteed a seat! Should you find yourself in a session that isn’t what you expected, please feel free to choose another session. If you choose to leave an active session, do so with as little disruption as possible.

What Optional Events or Spouse/Guest Tours should I plan to attend?
You are welcome to attend any and all of the Optional Events. Please register early since space is limited.

I feel somewhat intimidated attending conference for the first time. Do you have any suggestions?
The first time you attend The AMS Users’ Group National Conference, it may be a little overwhelming. To assist you in understanding all the activities and to meet and make new friends, PLEASE attend the First-Time Attendees Orientation, Thursday, March 12 at 3:30 p.m. Check your program for the location.

Can I purchase additional Closing Party tickets?
Additional Closing Party tickets may be purchased separately for $49. Look for this line item on the Conference Registration Form.

What if I want to attend the first day, and I want my CSR to attend the second day of classes. How would I register?
One-day passes are available for purchase. Download the Registration Form and fax it to (972) 409-6299.

What if I change my mind about the classes I have selected? Should I notify anyone?
Pre-registration is required for classes. If you decide to change your selections prior to attending conference, please e-mail or fax the conference department with your name, ID and the changes you wish to make by Course Number. If you decide to change your classes once you are onsite, you should visit the Ticket Exchange Booth on Thursday, March 12 between 12:00 p.m. - 6:00 p.m. located in the Registration Area. After Thursday, you will need to go directly to the class you wish to attend and "stand by" for entrance. Once the ticketed members are seated you will be admitted on a space available basis.

What time should I plan my arrival into Washington, D.C.?
National Conference Registrants - plan your arrival for Thursday, March 12 to allow time to register, and visit the Exhibit Area before the first classes begin at 2:00 p.m.

What is the Cancellation Policy?
Cancellations received in writing before 1/9/09 will be fully refunded. Those received in writing on or after 1/9/09 will be refunded 50% to cover advanced printing costs, etc. NO REFUNDS WILL BE MADE AFTER 2/13/09.